Tekagogo: Creating a Smarter, Scalable Partner Experience
Saige partnered with Tekagogo to boost platform adoption and operational efficiency by enhancing UX, creating a parts marketplace, and implementing AI-based routing. These upgrades accelerated nationwide growth and improved service delivery. Within six months, technician signups rose 130% and clinician registrations grew 20%.
Challenge
Tekagogo, an on-demand digital platform connecting dentists with certified equipment technicians, faced barriers to growth and efficiency. The platform needed improved functionality to attract more users and streamline its service delivery—particularly for dental professionals requiring fast, reliable equipment repairs. Expanding the user base while enhancing operational logistics was critical to Tekagogo’s next phase of growth.
Solution
Saige partnered with Tekagogo to elevate the platform’s performance and reach. Key initiatives included:
- UX and Administrative Enhancements: Designed and implemented features that improved user experience and simplified onboarding, leading to increased technician and clinician registrations
- Parts Marketplace Development: Built an integrated marketplace for Henry Schein parts, enabling seamless sourcing and ordering
- AI-Driven Routing Optimization: Deployed intelligent routing tools to help technicians navigate traffic more efficiently, improving service timeliness and reducing appointment delays
Results
The engagement delivered powerful business outcomes:
- +130% increase in technician signups
- +20% growth in clinician registrations within six months
- Successful nationwide U.S. rollout of the platform
- Reduced technician delays through AI-optimized routing
- Strategic validation through Henry Schein’s minority investment in 2023
Together, Saige and Tekagogo laid the foundation for scalable, tech-enabled growth in the dental service industry.