North Slope Borough: Digitizing Alaska’s Remote Communities
Saige partnered with North Slope Borough to modernize operations in eight remote communities, overcoming geographic and infrastructure challenges. The project replaced manual HR, IT, procurement, and records with digital workflows. NSB cuts administrative burden, improves services, and builds a foundation for digital innovation.
Challenge
The North Slope Borough, the northernmost point in the United States, spans 8 remote communities across a vast and often inaccessible geography. This challenging landscape has historically limited technology modernization efforts, resulting in fragmented processes and manual workflows. The reliance on a mix of legacy systems exposes the NSB to operational risk, inefficiencies, and a diminished employee experience.
A comprehensive digital transformation was imperative to ensure data continuity, resilience, and service quality.
Solution
Saige partnered with NSB to modernize critical business functions through a coordinated, multi-workstream approach, setting the foundation for long-term digital transformation.
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Strategic Discovery: Engaged stakeholders across departments to assess current-state operations and define a future-state vision
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Workstream Deployment: Focused on HR, IT, procurement, records management, and travel to deliver targeted improvements
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Roadmap Development: Identified high-impact digital opportunities and prioritized quick wins while phasing out legacy systems
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Change Management: Used a train-the-trainer model to drive adoption and ensure smooth implementation across teams
Results
Saige streamlined operations and enhanced the employee experience:
- Identified and prioritized high-leverage modernization opportunities across departments
- Designed and implemented custom digital workflows, significantly improving employee experience and administrative efficiency
- Established a scalable blueprint for ongoing transformation, enabling the NSB to evolve legacy systems in a phased, strategic manner
- Supporting adoption through comprehensive change management